If only one person knows, everyone is at risk If one person knows: where the latest specs live how to answer retailer questionnaires how to manage approvals how to calculate nutrition how to respond to audits …that’s a business risk. This becomes obvious during: · Audits (“show me your process”) · Customer escalations (speed + accuracy matters) · Staff absence / turnover Example: The technical manager is on holiday and suddenly nobody can: find the right spec prove supplier a