“We’re too dependent on key people”

If only one person knows, everyone is at risk

If one person knows:

• where the latest specs live

• how to answer retailer questionnaires

• how to manage approvals

• how to calculate nutrition

• how to respond to audits

…that’s a business risk.

This becomes obvious during:

· Audits (“show me your process”)

· Customer escalations (speed + accuracy matters)

· Staff absence / turnover

Example:

The technical manager is on holiday and suddenly nobody can:

• find the right spec

• prove supplier approval

• confirm allergen status

• provide evidence for an auditor

Click-PLM helps by embedding process and knowledge into the system - so compliance doesn’t rely on individuals.

#FoodSafetyCulture #Resilience #PLM